MedNX Remote Access
Help Desk Support. ANX shall provide to Customer the following help desk support (the "Help Desk Support").
Support Channels: Hours of Operation
| Support Channel | Hours of Operation | Point of Contact 2 |
|---|---|---|
| Phone | Monday-Friday 8:00 AM to 5:00 PM 1 |
800-773-4070 |
| Monday-Friday 8:00 AM to 5:00 PM 1 |
support@anx.com |
1 Except Major Holidays: New Year's Day, Memorial Day; Independence Day; Labor Day; Thanksgiving Day; Christmas Day; (all times Eastern U.S. time zone). Phone support only on the listed holidays.
2 ANX may change the Point of Contact information by providing written notice to Customer, which may be sent via email.
Response Times.
| Service Request Type | Request Priority | Acknowledgment (Average) | Resolution/Completion |
|---|---|---|---|
Incident |
Business Hours | 30 Minutes | Per SLA set forth in the Service Order |
| After Hours3 | Within 30 minutes of the start of the next Business Day | Per SLA set forth in the Service Order |
| Change Request | Request Time Frame | Acknowledgment (Average) | Lead Time Required |
|---|---|---|---|
| Business Hours | 1 Hour | Per SLA set forth in the Service Order | |
| After Hours 3 | Within 30 minutes of the start of the next Business Day | Per SLA set forth in the Service Order |
3 After Hours: Monday through Thursday, 5:00 PM to 8:00 AM; and Friday 5:00 PM through Monday 8:00 AM; (all times Eastern U.S. time zone).
Navigation
Knowledge Base
For assistance in resolving common issues, please visit our knowledge base.
Contact
Please visit our contact page for other methods of receiving support.